| Alan Hay | Analyst | 99 Metcalfe Street | Ottawa | Ontario | |
| Ambra Raouda | Administrative Assistant | 613-400-2280 | 99 Metcalfe Street | Ottawa | Ontario |
| Ana Tavares | 99 Metcalfe Street | Ottawa | Ontario | ||
| Bruce Robin | Manager, Customer Satisfaction Feedback Initiative | 819-635-5566 | 11 Laurier Street | Gatineau | Quebec |
| Dana Scott | 99 Metcalfe Street | Ottawa | Ontario | ||
| David Tang | Analyst, IT BLSS | 819-420-1590 | 11 Laurier Street | Gatineau | Quebec |
| Dona Talarico | Program Manager | 343-550-7349 | 99 Metcalfe Street | Ottawa | Ontario |
| Emilie Gompf | Manager, Continual Service Improvement (CSI) and Service Level Management (SLM) | 343-999-7887 | 1285 Baseline Rd | Ottawa | Ontario |
| Eric Voisine | Team Leader/Technical Advisor | 613-462-8065 | 11 Laurier Street | Gatineau | Quebec |
| Francine Cowley | Senior Manager | 613-668-1579 | 99 Metcalfe Street | Ottawa | Ontario |
| Gilles Dufour | Director General | 613-302-6514 | 99 Metcalfe Street | Ottawa | Ontario |
| Jason Roy | A/Area Planning, Tracking & Reporting Officer | 506-380-1449 | 1081 Main Street | Moncton | New Brunswick |
| Josie Magliocco | Issues Manager | 514-817-5550 | 99 Metcalfe Street | Ottawa | Ontario |
| Kara Yik | Planning and Analysis Advisor | 613-866-0360 | 99 Metcalfe Street | Ottawa | Ontario |
| Mohamed Fouad | Senior Analyst | 613-720-9274 | 99 Metcalfe Street | Ottawa | Ontario |
| Paul Fletcher | Support Analyst | 819-420-5769 | 11 Laurier | Gatineau | Quebec |
| Roc Poirier | Manager | 613-608-2906 | 100 Metcalfe | Ottawa | Ontario |
| Rose Donovan | Continuous Service Improvement | 778-288-9296 | 800 Burrard ST | Vancouver | British Columbia |
| Sherri Convey | Manager | 343-542-1270 | 99 Metcalfe Street | Ottawa | Ontario |
| Steven Brousseau | 613-410-4662 | 99 Metcalfe Street | Ottawa | Ontario | |
| Tara Yetts | Director General | 613-316-0525 | 99 Metcalfe Street | Ottawa | Ontario |